1. Introduction
Gloria Seeds Limited, trading as Nannys Garden (“we”, “us”, “our”), respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you interact with our website and services.
2. Information We Collect
We may collect and process the following information:
Personal details: name, email address, billing and delivery addresses, phone number.
Order information: products purchased, payment details, delivery preferences.
Website usage: IP address, browser type, and browsing behaviour through cookies and analytics.
Account information (for trade or membership customers): business details, VAT numbers, and credit references where applicable.
3. How We Use Your Information
We use your information to:
Process and fulfil your orders.
Communicate with you about your purchase, enquiries, or account.
Provide customer support.
Send you marketing communications (only if you have opted in).
Improve our website, products, and services.
Meet our legal and regulatory obligations.
4. Sharing Your Information
We do not sell or rent your personal data to third parties.
We may share your information with trusted third parties, including:
Payment service providers (to process transactions securely).
Delivery and logistics partners (to ship your orders).
IT and website support providers (to maintain our services).
Regulators or legal authorities, if required by law.
5. Data Retention
We keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
6. Cookies
Our website uses cookies to improve user experience, analyse site traffic, and personalise content. You can manage or disable cookies through your browser settings, but some parts of the website may not function properly if cookies are disabled.
7. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data where there is no legal reason to keep it.
Object to the processing of your data for marketing purposes.
Withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details below.
8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Gloria Seeds Limited
Kingsland House, 39 Abbey Foregate
Shrewsbury, Shropshire, SY2 6BL
Email: [your email address]
10. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.